Senior Customer Service Executive

What you’ll be doing:

Taking ownership of customer queries received via phone, email through to resolution in line with policies/procedures, KPI’s and Customer First training best practice. Striving to increase customer satisfaction/first time resolution and reduce the need for customers to contact.
Resolving product or service problems/queries by clarifying customer issues, determining th… Senior Customer Service ExecutiveWhat you’ll be doing:

Taking ownership of customer queries received via phone, email through to resolution in line with policies/procedures, KPI’s and Customer First training best practice. Striving to increase customer satisfaction/first time resolution and reduce the need for customers to contact.
Resolving product or service problems/queries by clarifying customer issues, determining th… Senior Customer Service Executive Job Portal